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Our Privacy Policy

Effective Date: 09/05/2024

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This Privacy Policy explains how RJH Insurance Group, LLC ("we," "us," or "our") collects, uses, and protects your personal information when you communicate with us via SMS and email as part of our home insurance services.

1. Information We Collect

When you use our services, including communicating with us via SMS and email, we may collect the following types of information:

  • Personal Information: This may include your name, email address, phone number, home address, and other details relevant to your insurance policy.

  • Communication Data: Information from your SMS and email communications with us, such as the content of messages, timestamps, and contact details.

  • Insurance Information: Details related to your insurance policy, claims, and other relevant information necessary for providing our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To provide you with insurance quotes, process claims, and maintain your insurance policy.

  • Communication: To send you important updates, reminders, and other relevant information regarding your insurance policy via SMS and email.

  • Customer Support: To respond to inquiries, provide assistance, and offer personalized support.

  • Marketing Communications: With your consent, we may send you promotional information about our services or special offers. You can opt out of receiving these messages at any time by following the instructions in the message.

3. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. We implement industry-standard security measures to safeguard your data during transmission and storage.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Third-Party Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in delivering our services, such as SMS platforms, email service providers, or claims processors. These parties are obligated to protect your information and use it only for the purposes for which it was shared.

  • Legal Compliance: We may disclose your information if required by law or in response to a valid legal process, such as a subpoena, court order, or regulatory request.

  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal information.

  • Opt-Out: You can opt-out of receiving marketing communications by following the instructions in the email or SMS or by contacting us directly.

  • Deletion: You may request that we delete your personal information, though certain data may be retained for legal or operational purposes.

6. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies on our website and in emails to enhance your experience. You can control cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child’s information has been collected without parental consent, we will take steps to delete it.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you via email or SMS or by posting a notice on our website.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your information, please contact us at:

This Privacy Policy is intended to help you understand how we handle your personal information and keep you informed of your privacy rights.

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